Online Support:

Below are links to the most commonly ask questions. Please read before contacting Technical support as about 8 out of every 10 inquires to support are usually covered on these pages.

Questions/Problems

 

  • I have uploaded my site but it does not load in?
    This is usually one of two things, either your domain name has not had time to propagate on our name servers (i.e. if you have registered or transferred your domain name within the last 48 hours, or you have not labeled your home page (start page) index.htm

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  • I have forgotten by password what do I do?
    If you have forgotten your password you will need to contact technical support via e-mail, quoting your customer ID number and your password will be sent to you.

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  • Can I run my own cgi scripts?
    Yes we allow users to run their own scripts, however we can not offer free support on these, as you will appreciate scripts can be very complex and time consuming. If you require custom scripts written please contact technical support via email with your requirements. Our programmers consultancy rates are £ 40 per hour.

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  • What is the path to perl?
    This is not relevant as we use Windows NT servers. We have the latest addition of Active state perl installed on the servers.

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  • How do I get my cgi scripts to work?
    If you are using Perl your scripts extension should be .PL, and your scripts must be placed in the cgi-bin directory.

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  • Do you support CGI?
    Yes we support cgi. Every account setup has its own personal cgi directory.

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  • I uploaded my site yesterday and cannot find it.?
    Name servers usually take 48 hours to propagate, therefore even though you are able to upload your site to our servers it will not be visible on the world wide web until the name servers have been updated.

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  • Can I have two Domain names mapped to my site?
    You can have as many names as you like mapped to your account, as long as they are all displaying the same site. A charge of £10 per additional domain name is charged if names are being transferred from other ISPs. If you register the names with us this fee is included in the price.

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  • When I type in my domain name I see a list of my files?
    If this happens it is because you have not named your start page index.htm

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  • Why do my pictures show up as broken icons?
    This will occur either because when you uploaded your site the images were not uploaded, or because the exact path of the images in the html code of your pages is not correct. I.e. http://yourname.co.uk/images/fred.gif

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  • Do you support ASP?
    Yes our servers support asp which is a powerful tool for creating dynamic pages and connecting to ODBC databases.

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  • Can I upgrade my account?
    Yes you can upgrade your account to the Pro account, just contact technical support via email.

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  • What is email forwarding?
    Email forwarding allows all emails sent to your domain name to be transparently forwarded to your existing email address.
    I.e. sales@yourname.co.uk to fred.smith@aol.com

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  • Should I keep a copy of my website?
    You should always keep a back-up of your website, should a hardware fault occur on one of our servers, or you inadvertently delete part or all of your website.

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  • I can't access my website is the server down?
    Our servers have proved to be extremely reliable in the past, so the first thing to check is your ISP. This can easily be checked, by logging onto the Internet using a different ISP. (Their are many free ones, and it always pays to have at least two separate Internet service providers).
    If you can still not access your site, either our servers are down, or one of the routers which connect the network are down. If one of the servers are down you can contact technical support who will check. They will however probably be aware of any problems and be working on it.

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Latest Technologies

We make use of the latest Internet technologies to put you in control.